Privacy Policy

Privacy Policy

Last updated: 28 July 2026

Root Clear, operating the website rootclear.com, is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and protect your information, regardless of where you are located. We comply with applicable data protection laws, including the EU General Data Protection Regulation (GDPR), the UK GDPR and Data Protection Act 2018, the California Consumer Privacy Act (CCPA) and other applicable privacy legislation.

1. Data Controller

The data controller responsible for your personal data is:
Root Clear (Micro-entreprise)
87 rue d'Hérouville, 14000 Caen, France
Email: contact@rootclear.com

2. Data We Collect

We collect the following categories of data when you use our website or place an order:

  • Identity data: name, email address, phone number
  • Delivery data: shipping address
  • Payment data: payment information is processed securely by our payment provider (Shopify Payments / Stripe / PayPal) and is not stored on our servers
  • Technical data: IP address, browser type and version, device information, pages visited, referring URL
  • Cookie data: information collected through cookies and similar technologies (see Section 9 below)

3. How We Use Your Data

We use your personal data for the following purposes:

  • Processing and fulfilling your orders
  • Managing customer service and after-sales support
  • Sending marketing communications (only with your consent; you can opt out at any time)
  • Improving our website, products and services
  • Fraud prevention and security
  • Complying with legal and regulatory obligations

4. Legal Basis for Processing (EU/UK)

If you are located in the European Union or the United Kingdom, we process your data based on the following legal grounds:

  • Performance of a contract: processing your orders and delivering your products
  • Consent: marketing emails and non-essential cookies
  • Legitimate interests: improving our services, fraud prevention
  • Legal obligation: accounting, tax and regulatory compliance

5. Who We Share Your Data With

Your data may be shared with the following third parties, strictly to the extent necessary to fulfil their services:

  • Payment processors (Shopify Payments, Stripe, PayPal)
  • Shipping and delivery carriers
  • Website hosting provider (Shopify Inc., Canada/Ireland)
  • Analytics tools (Google Analytics)
  • Advertising platforms (Meta, Google Ads)

We do not sell your personal data to third parties.

6. International Data Transfers

Some of our service providers are located outside your country of residence. When your data is transferred internationally, we ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs), adequacy decisions or other mechanisms recognised by applicable law.

7. Data Retention

We retain your personal data for the following periods:

  • Customer data: 3 years after your last order or last contact
  • Billing and accounting data: as required by applicable tax law (typically 6 to 10 years)
  • Cookie data: up to 13 months

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

All customers:

  • Access the personal data we hold about you
  • Request correction of inaccurate or incomplete data
  • Request deletion of your data
  • Opt out of marketing communications at any time

EU and UK customers (GDPR / UK GDPR):

  • Right to restrict processing
  • Right to data portability
  • Right to object to processing based on legitimate interests
  • Right to withdraw consent at any time
  • Right to lodge a complaint with your local data protection authority (e.g. CNIL in France, ICO in the UK)

California residents (CCPA):

  • Right to know what personal information is collected, used and shared
  • Right to request deletion of your personal information
  • Right to opt out of the sale of personal information — Root Clear does not sell your personal data
  • Right to non-discrimination for exercising your privacy rights

To exercise any of these rights, contact us at contact@rootclear.com. We will respond within 30 days (or sooner where required by law).

9. Cookies

Our website uses cookies and similar tracking technologies. When you first visit our site, a consent banner allows you to accept or decline non-essential cookies.

Essential cookies: required for the website to function properly (shopping cart, session, security). These do not require your consent.
Analytics cookies: help us understand how visitors use our site (e.g. Google Analytics).
Marketing cookies: used for targeted advertising and measuring ad performance (e.g. Meta Pixel, Google Ads).

You can change your cookie preferences at any time through your browser settings or via our consent banner.

10. Children's Privacy

Our website and products are not directed at individuals under the age of 16 (or the applicable age of consent in your jurisdiction). We do not knowingly collect personal data from children. If you believe we have collected data from a minor, please contact us immediately at contact@rootclear.com and we will delete it promptly.

11. Security

We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, alteration or disclosure. Our website uses HTTPS encryption to secure all data exchanges.

12. Changes to This Policy

Root Clear reserves the right to update this Privacy Policy at any time. The updated version will be published on this page with the date of the latest revision. We encourage you to review this page periodically.