Terms & Conditions

Last updated: 28 July 2026

1. Introduction

These Terms & Conditions govern all purchases made through rootclear.com. By placing an order on our website, you agree to be bound by these terms. Please read them carefully before completing your purchase.

2. About Us

Root Clear (Micro-entreprise)
87 rue d'Hérouville, 14000 Caen, France
SIRET: 951 833 045 00010
Email: contact@rootclear.com

3. Products

The products available for purchase are those listed on rootclear.com at the time of your order. We make every effort to ensure that product descriptions and images are accurate. However, slight variations may occur between the product displayed on screen and the actual item received. Root Clear reserves the right to update or modify its product range at any time without prior notice.

4. Pricing and Currency

Prices are displayed in the currency applicable to your region and include taxes where required by law. Any customs duties, import taxes or additional local charges applicable in your country are your responsibility and are not included in our prices. Delivery charges are shown separately before you confirm your order. Root Clear reserves the right to change prices at any time, but changes will not affect orders that have already been confirmed.

5. Orders

When you place an order, you are making an offer to purchase. A binding contract is formed only when we send you an order confirmation email. We reserve the right to refuse or cancel any order in the event of a payment issue, suspected fraud, incorrect pricing or inaccurate information.

6. Payment

Payment is processed securely online via credit or debit card (Visa, Mastercard, American Express), PayPal or any other payment method available at checkout. Payment is taken at the time of order confirmation. If payment is declined, the order will be automatically cancelled.

7. Delivery

Orders are delivered to the address provided during checkout. The estimated delivery time is 5 to 8 business days from the date of order confirmation. These timeframes are estimates and may vary depending on your location, customs processing and the carrier used.

Root Clear shall not be held liable for delays caused by the carrier, customs authorities or circumstances beyond our reasonable control (including but not limited to natural disasters, strikes, pandemics or government actions).

For full details, please see our Shipping Policy.

8. Your Right to Cancel

We want you to be completely satisfied with your purchase. You have the right to cancel your order within 14 calendar days of receiving your goods, without giving any reason.

This right applies to all customers worldwide. If you are located in the European Union or the United Kingdom, this right is guaranteed under applicable consumer protection regulations (EU Directive 2011/83/EU and UK Consumer Contracts Regulations 2013).

To exercise your right to cancel, please notify us by email at contact@rootclear.com, stating your name, order number and the product(s) you wish to return. You must return the goods within 14 days of notifying us. The cost of returning the goods is your responsibility, unless the item is faulty or incorrectly delivered.

We will process your refund within 14 days of receiving the returned goods, using the same payment method you used for the original purchase.

9. Consumer Guarantees

All products sold on rootclear.com are covered by the statutory consumer guarantees applicable in your country of residence, including but not limited to:

European Union: legal guarantee of conformity (Directive (EU) 2019/771) — 2 years from delivery
United Kingdom: Consumer Rights Act 2015 — goods must be of satisfactory quality, fit for purpose and as described
Australia: Australian Consumer Law — consumer guarantees that cannot be excluded
United States & Canada: applicable state, provincial and federal consumer protection laws

If a product is faulty, not as described or does not meet applicable quality standards, please contact us at contact@rootclear.com and we will arrange a repair, replacement or refund as required by law.

10. Customer Service

For any questions, complaints or requests, please contact us at contact@rootclear.com. We aim to respond to all enquiries within 2 business days.

11. Dispute Resolution

We are committed to resolving any disputes amicably. If you are not satisfied with how we have handled a complaint:

EU customers: you may use the European Commission's Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr
UK customers: you may seek guidance from Citizens Advice
All customers: you may contact us to discuss alternative resolution options

12. Personal Data

Any personal data collected during your order is processed in accordance with our Privacy Policy.

13. Governing Law

These Terms & Conditions are governed by the laws of France. However, if you are a consumer, nothing in these terms affects the mandatory consumer protection rights available to you under the laws of your country of residence.

Terms & Conditions