Returns & Refunds Policy

Returns & Refunds Policy

Last updated: 28 July 2026

1. Satisfaction Guarantee

At Root Clear, your satisfaction is our priority. If you are not completely happy with your purchase, you may return it within 14 calendar days of receiving your order, without giving any reason.

This right applies to all customers worldwide. If you are located in the European Union or the United Kingdom, this right is guaranteed under applicable consumer protection regulations.

2. How to Request a Return

To start a return, please email us at contact@rootclear.com with the following details:

  • Your full name
  • Your order number
  • The product(s) you wish to return and the reason

Our team will reply within 48 hours with return instructions and the return address.

3. Return Conditions

To be eligible for a return, the product must be:

  • In its original packaging, unopened and complete
  • Unused, undamaged and in its original condition
  • Accompanied by all included accessories and documentation

Items returned in a condition that is incomplete, damaged, worn or soiled by the customer will not be refunded.

4. Return Shipping Costs

The cost of returning goods is the responsibility of the customer, unless the item is faulty, not as described or incorrectly delivered. In these cases, Root Clear will cover the return shipping costs.

5. Refunds

Refunds will be processed within 14 days of receiving the returned item at our facility. The refund will be issued to the original payment method used at checkout.

Please note:

  • Original shipping charges are refunded only if the entire order is returned
  • For partial returns, only the price of the returned product(s) will be refunded
  • Depending on your payment provider, it may take an additional 5 to 10 business days for the refund to appear on your statement

6. Faulty or Incorrect Items

If you receive a faulty, damaged or incorrect item, please contact us within 48 hours of delivery at contact@rootclear.com with photographs of the item. We will arrange a replacement or a full refund (including delivery and return costs) at no extra charge.

Your statutory consumer rights are not affected. Depending on your location, you may be entitled to additional remedies under local consumer protection laws, including:

  • EU: 2-year legal guarantee of conformity
  • UK: Consumer Rights Act 2015 (30-day refund right for faulty goods, repair/replacement up to 6 months)
  • Australia: consumer guarantees under Australian Consumer Law
  • US & Canada: applicable state, provincial and federal consumer protection laws

7. Exchanges

Exchanges are available subject to stock availability. The same conditions and process as returns apply. Please contact us at contact@rootclear.com to arrange an exchange.

8. Late or Missing Refunds

If you have not received your refund within the expected timeframe, please first check with your bank or payment provider. If the issue persists, contact us at contact@rootclear.com and we will investigate.

9. Contact Us

For any questions about returns and refunds:
Email: contact@rootclear.com