Shipping Policy
Shipping Policy
Last updated: 28 July 2026
1. Delivery Areas
Root Clear ships worldwide. Delivery availability and shipping costs may vary depending on your location. If we are unable to deliver to your address, we will notify you as soon as possible after your order is placed.
2. Delivery Times
Orders are processed and dispatched within 1 to 2 business days of payment confirmation. The estimated delivery time is 5 to 8 business days from the date of order confirmation.
Delivery times may vary depending on your country, local postal services, customs processing and the carrier used. International shipments may take longer due to customs clearance procedures.
Business days are Monday to Friday, excluding public holidays.
3. Customs, Duties and Taxes
For international orders, your package may be subject to import duties, customs fees and local taxes upon arrival in your country. These charges are determined by your local customs authority and are the responsibility of the buyer. Root Clear has no control over these charges and cannot predict their amount. We recommend checking with your local customs office for more information before placing your order.
4. Shipping Costs
Shipping costs are calculated and displayed at checkout before you confirm your order. Free shipping may be available on qualifying orders or during promotional periods.
5. Order Tracking
Once your order has been dispatched, you will receive a confirmation email with a tracking number and a link to follow your delivery in real time. Please allow up to 48 hours for tracking information to be updated by the carrier.
6. Receiving Your Order
Upon delivery, we recommend inspecting the condition of your parcel. If the packaging appears damaged, please note this with the carrier and contact us within 48 hours at contact@rootclear.com with photographs of the parcel and any damaged items.
7. Undelivered or Lost Parcels
If your order has not arrived within 20 business days of dispatch, please contact our customer service team at contact@rootclear.com. We will investigate with the carrier and arrange a replacement or refund as appropriate.
8. Delivery Address
You are responsible for providing accurate and complete delivery information at checkout. Root Clear cannot be held liable for delays or failed deliveries resulting from an incorrect or incomplete address. If a parcel is returned to us due to an incorrect address, we will contact you to arrange reshipment (additional shipping charges may apply).
9. Contact Us
For any delivery-related questions:
Email: contact@rootclear.com